Last updated: July 9, 2026
This Privacy Policy explains how Infinno ("Infinno", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit infinno.net (the "Site"), place an order, register a product, contact our customer support team, or otherwise interact with us. By using the Site or our services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide to us
- Orders and checkout: your name, shipping and billing address, email address, phone number, and the products you purchase.
- Payment information: payment is handled by our third-party payment provider. We do not receive or store your full payment card number.
- Product registration: if you register an Infinno product, we collect your name, email address, phone number, mailing address, and product details (such as product name, model number, manufacture date, and date of purchase), along with any comments you provide.
- Newsletter and marketing: if you sign up for updates, we collect your email address.
- Customer support: when you contact us by email or through a customer support channel (including support you request through Amazon), we collect the information you share with us, such as your order details and the nature of your question.
Information we collect automatically
- Device and usage data: when you visit the Site, we automatically collect technical information such as your IP address, browser type, general location (country), and the pages you view.
- Cookies: we use essential cookies that are required for the shopping cart and checkout to function. See "Cookies" below.
2. How We Use Your Information
- To process, fulfill, and deliver your orders, and to send order confirmations and shipping updates.
- To provide customer support and respond to your questions and requests.
- To contact you about product safety alerts or recalls. Product registration information is used only for this purpose.
- To send you marketing communications where you have chosen to receive them. You can opt out at any time.
- To operate, maintain, secure, and improve the Site, and to prevent fraud and abuse.
- To comply with our legal obligations, including product safety recordkeeping requirements.
3. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
- Service providers: we share information with trusted companies that perform services on our behalf, including our e-commerce and checkout platform, payment processor, website hosting and database provider, email delivery provider, and shipping carriers. These providers may use your information only to perform services for us.
- Amazon: if you purchase an Infinno product on Amazon or request customer support through Amazon, your information is also handled in accordance with Amazon's own privacy policies.
- Legal and safety: we may disclose information when required by law, to respond to legal process, to cooperate with product safety regulators (for example, in connection with a recall), or to protect the rights, property, or safety of our customers, our company, or others.
- Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies
We use cookies and similar technologies that are strictly necessary to operate the Site, such as remembering the contents of your shopping cart during your session. You can control or delete cookies through your browser settings. If you disable essential cookies, some parts of the Site, including checkout, may not work correctly.
5. Data Retention
We keep your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Because product safety and recall obligations require us to be able to reach customers after purchase, product registration records may be retained for up to six years.
6. How We Protect Your Information
We use appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (HTTPS) and access controls that limit who can view your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Children's Privacy
Infinno makes products for babies and young children, but our Site and services are directed to adults, such as parents and caregivers, who make purchases on a child's behalf. We do not knowingly collect personal information directly from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or update inaccurate information.
- Request that we delete your personal information, subject to legal retention requirements.
- Opt out of marketing emails at any time by using the unsubscribe link or by contacting us.
California residents: under the California Consumer Privacy Act (CCPA), as amended, you have the right to know what personal information we collect and how we use and share it, the right to request deletion or correction of your information, and the right not to be discriminated against for exercising your rights. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
To exercise any of these rights, email us at customercare@infinno.net. We will respond within the time required by applicable law. We may need to verify your identity before acting on your request.
9. Where Your Information Is Processed
Infinno operates from the United States, and the Site currently ships within the United States. Your information is processed and stored in the United States. If you access the Site from outside the United States, please be aware that your information will be processed in the United States.
10. Third-Party Links
The Site may contain links to other websites that we do not operate. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Infinno
Email: customercare@infinno.net