Response Time
Within 1 business day
Mon–Fri, excluding US public holidays.
Shipping
We currently ship to all 50 US states. Standard shipping is free on every order, with delivery in 3–7 business days. Orders placed before 12 PM ET on weekdays usually ship the same day.
Tracking information is sent automatically once your order leaves our warehouse.
Returns & Exchanges
We offer a 30-day return window on unused products in their original packaging. To start a return, email customercare@infinno.net with your order number and we'll send a prepaid return label.
Refunds are processed within 5 business days of us receiving your return.
Frequently Asked Questions
Are Infinno products safe for newborns?
Yes — every Infinno product is tested to US safety standards (CPSIA and ASTM F963 where applicable), and we list age-range guidance on each product page. Always supervise your baby during use.
How do I clean and care for Infinno products?
Care varies by product — check the "Care Instructions" section on each product page for specifics. Most fabrics are machine-washable on cold; toys and mats can be wiped down with mild soap and water.
Do you ship internationally?
Right now this site ships within the US. If you're outside the US, you can find Infinno on Amazon US, CA, UK, DE, FR, IT, ES, and AU.
I bought my Infinno product on Amazon — can you still help?
Absolutely. Email us at customercare@infinno.net with your Amazon order ID and we'll do our best to help, even though Amazon manages refunds and returns for those orders.
Are your products covered by a warranty?
Yes. Infinno products are covered against manufacturing defects for 30 days from delivery. Reach out if anything isn't right and we'll make it good.